Frequently Asked Questions

What products do you sell?

Jo Badger specialises in high-quality spinning fibres, felting wool and fibre craft supplies. We carefully select our products to inspire makers of all experience levels. We also sell Warhammer and a variety of collectibles in store.

Are your fibres suitable for beginners?

Yes! Whether you're new to spinning, felting or fibre arts, we stock products suitable for beginners as well as experienced crafters.

How quickly will my order be dispatched?

We aim to dispatch orders as quickly as possible. Orders are usually processed within 1–2 working days, although this may vary during busy periods.

Do you ship throughout the UK?

Yes, we ship throughout the UK. We only use Royal Mail Tracked. Shipping costs and delivery options are shown at checkout.

Do you offer international shipping?

Yes, international shipping is available, the available destinations and delivery costs will be displayed during checkout. If you're unsure please contact us. Shipping costs are calculated by weight.

Can I return an item?

If you're not completely satisfied with your purchase, please contact us as soon as possible. We accept returns in line with our returns policy.

How do I choose the right fibre?

If you're unsure which fibre is best for your project, we're happy to help. Get in touch and we'll recommend suitable options based on your experience and the type of project you're planning.

Will the colours look exactly the same as the photos?

We do our best to photograph products accurately, but colours may vary slightly depending on your screen settings.

How can I contact you?

You can get in touch using the contact form on our website. We'll respond as quickly as we can.

Do you add new products regularly?

Yes! We're always looking for exciting new fibres and supplies, so check back often or follow us on social media to see our latest arrivals.